General Terms of Service

These Terms of Use including the schedules, together with any other terms and conditions or amendment agreement referred to herein govern your use of the services referred to therein provided by Rise Digital Media Limited and constitute the legal relationship between you and us.

Please note that various terms in these Terms of Use have a defined meaning, which is set out in the document entitled “Definitions - Terms of Use” and is incorporated into these Terms of Use. You are also advised to print or download and keep a copy of the Terms of Use (including the Definitions - Terms of Use and other terms and conditions referred to herein) for future reference.



Welcome to Rise Digital Media. We developed this service (the “Service”) to make it easy for you to provide web and mobile services to your customers and to accept credit and debit card payments online from your customers within our mobile ticketing and payments solution.

We operate a proprietary platform that automates the management of bus service data and the presentation of real-time information to your customers. The Services we provide comprise the Mobile Ticketing Platform, the branded Web & Mobile License for Bus Operators, and the Back Office Services. Each of the Services is described in the document entitled “Description of Services – Terms of Use” for illustrative purposes but such descriptions shall not form part of these Terms of Use. These Terms of Use govern your use of the particular Services for which you register including without limitation your access to the Web & Mobile License for Bus Operators.

  1. USE OF THE MOBILE TICKETING PLATFORM AND THE SERVICES 2.1 Ownership and use. We (i) own all right, title and interest in the Mobile Ticketing Platform and our proprietary technology, including our software (in source and object forms), algorithms, user interface designs, architecture, and documentation (both printed and electronic), network designs, know-how, and trade secrets, and including any modifications, improvements, and derivative work thereof (the “RiseDM Technology”) and (ii) have the right, at any time, to amend our operating procedures effective immediately, where appropriate in our determination. These Terms of Use do not transfer from us to you any license or ownership rights in the Mobile Ticketing Platform or the RiseDM Technology. You may only use the Mobile Ticketing Platform in connection with the Services and in a manner consistent with these Terms of Use and you shall not interfere with, disrupt, or cause damage to users of the Services, the Mobile Ticketing Platform or any of our equipment.

2.2 Security. It is your responsibility to ensure that the Account is only accessed by you and that you keep your login details, password or other security features associated with your access safe and secure. If you have any knowledge or any suspicion that any of these security features have been stolen or misappropriated or used without authorisation or otherwise compromised you must contact Client Support without delay. Any undue delay in notifying us may affect the security of your Account and /or result in you being liable for any losses as a result. Our client support email address is

2.3 Suspension of Access. We may suspend your Account and/or your access to the Services and/or otherwise restrict functionality on reasonable grounds relating to: (i) the unauthorised or fraudulent or illegal or disruptive use or security of the Account or the Mobile Ticketing Platform; (ii) full or partial Service failure, including failure of the technology constituting the Mobile Ticketing Platform; (iii) a material breach by you of your obligations under the these Terms of Use; or (iv) in order to comply with applicable law. We will notify you of any suspension or restriction and our reasons for doing this (if possible in advance) and unless notifying you would be unlawful which suspension or restriction shall continue for such time as we shall reasonably determine this to be necessary.

2.4 Equipment. You must provide and/or obtain any equipment or telecommunications lines and links that may be necessary for you to use the Services and you acknowledge that certain software and equipment used by you may not be capable of supporting certain features of the Services.

2.5 Principal only. You hereby (i) confirm, represent and warrant to us at all times that that you are acting on your own account and not on behalf of any other person.

2.6 End Customers Responsibilities. You will be solely responsible for all services provided to End Customers including without limitation (i) all transport services provided to End Customers, the correct inputting of service data details including scheduling data, timetables, tickets, fares and service updates(ii) Availability of ticketing products for End Customers (iii) all operational matters relating to End Customers including inputting any manual End Customers payment details, chasing End Customers for payments, settlement with End Customers and monitoring the behaviour of End Customers in connection with their use of the Services(iv) all sales, marketing and customer services in relation to End Customers including the promotion and marketing of mobile tickets to End Customers, End Customer account management and execution of payments over the phone to End Customers and communicating to End Customers on the use of the Services.

  1. DATA PROTECTION LEGISLATION 3.1 Personal data. By asking us to provide you with the Services you will be providing us with information which includes information that may be personal data within the meaning of the Data Protection Legislation which we as a data processor, collect, store and process in accordance with the Data Protection Legislation. We will only use any personal information to allow us to provide you with the Services and to assess our risks in doing so.

3.2 Privacy Policy. Details on how we use, collect and share your information and the steps we take to protect your information are set out in our Privacy Policy. By accepting these Terms of Use, you also agree to the terms of our Privacy Policy. You should print and keep a copy of the Privacy Policy together with these Terms of Use.

3.4 Data lawfully obtained. You confirm to us that any personal data which you or any of your officers, employees, agents or sub-contractors, supply to us at any time, has been lawfully obtained and will be lawfully supplied to us in accordance with the Data Protection Legislation and that all relevant consents have been obtained from End Customers.

3.4 Responsibility for Data. You are solely responsible for (i) the content, quality, accuracy and completeness of End Customer data and (ii) any other data transmitted by you or on your behalf via or in connection with the use of the Services.

  1. FEES AND AMOUNTS TO BE PAID 4.1 Fees. Transaction fees and service fees for the Services shall be as set out in the relevant Commercial Agreements and may be increased by us in accordance with the terms of the relevant Commercial Agreement. Pre-paid transaction and service fees are non-refundable.

4.2 Taxes. All Fees are stated exclusive of all taxes and similar fiscal charges now in force or enacted in the future, all of which you will be responsible for and must pay in full, except for taxes based on our net income.

4.3 Default Interest and reconnection. If you do not promptly pay any amount properly due to us under these Terms of Use we may: (a) charge you interest on the overdue amount at the rate of 5% per year above the base rate of Barclays Bank Plc from time to time (which interest will accrue daily and be compounded quarterly as well after as before judgment or any Insolvency Event); and/or (b) if the amount is due but unpaid for thirty (30) calendar days or more suspend, interrupt, or terminate your access to the Services. In the event of disconnection, you must pay us a reconnection fee of £200 as a condition of reactivation of access to the Services in addition to full payment of all amounts due under these Terms of Use. Reactivation of service will only be performed during our regular business hours.

4.4 Set off. You agree that we may set off any amount you or any of your Group Companies owe us against any sums owed by us to you or any of your Group Companies.

  1. CLIENT HELP AND SERVICE LEVELS 5.1 Telephone Conversations. Any telephone conversations we have with you may be monitored and recorded by us and we may also maintain records of emails sent by or to you and your Authorised Person. You agree that we may use these telephone recordings and any transcripts or email records for training and quality control purposes or to resolve any disputes and also in the prevention and detection of crime. However we may not make or maintain such recordings or records or be able to make them available to you.

5.3 Service Levels. The service level requirements for the provision of the Services are: Uptime Commitment: We shall use all reasonable endeavours to ensure that the Payment Platform and Services are available 99.5% of the time during each calendar month (“Availability”). Availability excludes unavailability due to scheduled maintenance or a force majeure event.

Help Desk: You may report incidents requiring our help by contacting Client Support by telephone or by sending an email which will be acknowledged by email or telephone during UK office hours within one (1) hour of the incident report. Reported incidents will be assigned to a Client Support representative, who shall coordinate support efforts with you through resolution of the reported problem.

Limits on Support Services: We shall have no obligation under these Terms of Use to provide support services in respect of any fault or error caused by (a) the improper use of the Services, or (b) use of the Services otherwise than in accordance with these Terms of Use.

Scheduled Maintenance: We will provide you with at least 24 hours’ written notice of any scheduled maintenance, including full details of the expected Services downtime. Services downtime during scheduled maintenance carried out by us in accordance with this paragraph shall not be counted as downtime for the purposes of Availability.

  1. CONFIDENTIAL INFORMATION 6.1 Nondisclosure of Confidential Information. Each party agrees (i) that it will not use in any way, for its own account or the account of any third party, except as expressly permitted by, or required to enable it to perform its obligations under, these Terms of Use, nor disclose to any third party (except as required by law or to that party’s advisors as reasonably necessary), any of the other party’s Confidential Information and (ii) will take reasonable precautions to protect the confidentiality of such information, at least as stringent as it takes to protect its own Confidential Information. In addition, each party may reveal the other party’s Confidential Information only to its agents, representatives and employees who have a “need to know” such information in connection with these Terms of Use, who are informed of the confidential nature of such Confidential Information and who shall agree to act in accordance with the terms and conditions of this section. Each party agrees that the obligations under this section will survive any expiration or termination of these Terms of Use.
  2. OUR AGREEMENT WITH YOU 7.1 Our acceptance of you as a client. Our obligations under these Terms of Use are conditional upon our acceptance of you as a client which is at our sole discretion and we reserve the right to decline to provide the Services or open an Account for you without specifying a reason. You acknowledge that that all regulatory requirements need to be met before any Services are provided.

7.2 Your Representations and Warranties. You hereby represent and warrant to us at all times that (i) you will comply with these Terms of Use and all applicable laws, rules and regulations regarding your use of the Mobile Ticketing Platform and End Customer data and the Services (ii) you will use the Mobile Ticketing Platform and the Services only for lawful purposes (iii) you have full power and authority to enter into and comply with these Terms of Use (iv) title to all money and assets transferred to us under these Terms of Use will vest absolutely in us and not be subject to any charge or other rights of third parties (v) you are compliant with all applicable laws in all jurisdictions in which you operate (vi) all information supplied to us by you is complete, accurate, up to date and truthful in all material respects.

  1. LIABILITY 8.1 Agreed Sales Orders. We are entitled to act on agreed Sales Orders which are received from End Customers or an Authorised Person or appear so to be. You agree to indemnify us for all losses arising from our doing so and from any losses we may incur resulting from any errors made by you or an Authorised Person in providing instructions to us or concluding End Customer Sales Orders with us (whether verbally or in writing) unless these arise due to our negligence, willful default or fraud.

8.2 Non Exclusion. Nothing in this Agreement excludes our liability for fraudulent misrepresentation, death or personal injury caused by our negligence or the negligence of our employees or agents or any other liability that cannot be excluded by law.

8.4 Aggregate liability. Our aggregate liability to you (either directly or as a third party defendant in any action or proceeding) with respect to these Terms of Use shall not exceed the amount of fees paid by you to us under these Terms of Use within one year preceding the date you make your claim. In no event shall we be liable for any loss of data, loss of profits, cost of cover, or any other special, incidental, consequential, indirect or punitive damages.

8.5 Settlement Account bank failure. We will not be liable if the Settlement Account bank fails to process our payments to you correctly.

8.6 Our Negligence. If a loss is incurred due to our negligence, we will attempt to correct the error. If we are unable to do so, we will be liable for any direct losses such as bank fees and interest incurred as a result of our negligence. In no circumstances will we be liable for any indirect, unforeseeable or incidental losses incurred such as loss of opportunity by you or any action for damages made against you by an End Customer.

8.7 Your Indemnities. You agree to defend any claim against us (i) that your actions in connection with your use of the Mobile Ticketing Platform or the Services violate any third party’s rights of privacy, or violate any privacy laws; and (ii) arising from or relating to End Customer data. You will, in either case, indemnify us (and our directors, employees and agents) against all damages awarded against us or agreed to in a written settlement agreement signed by you arising out of such claim.

  1. TERMINATION 9.1 Term. These Terms of Use shall remain in effect so long as any Commercial Agreement is in force or for so long as we are providing any Services to you.

9.2 Termination for Cause. Either of us may terminate a Commercial Agreement if: (i) the other party breaches any material term or condition of these Terms of Use and fails to cure such breach within thirty (30) days after receipt of written notice of the same, (ii) the other party becomes the subject of a voluntary or involuntary petition in bankruptcy or any proceeding relating to insolvency, receivership, liquidation, or composition for the benefit of creditors, if such petition or proceeding is not dismissed within sixty (60) days of filing.

9.3 Additional Grounds for Termination. We may suspend Services and terminate your Commercial Agreement at any time without prior notice if: (i) a financial regulator, regulatory agency, or law enforcement agency posts a warning with regard to you: (ii) any governmental, regulatory, or judicial authority directs us to suspend or terminate your Commercial Agreement; (iii) a banking partner of ours requests that we terminate your Commercial Agreement; or (iv) we have reason to believe that you are engaged in fraud, money laundering, or terrorist financing.

9.4 Effect of Termination. Upon the effective date of termination: (i) you will immediately cease all use of the Mobile Ticket Platform and Services and return any and all copies of any documentation, notes and other materials comprising or regarding the Mobile Ticketing Platform and Services; (ii) all of your payment obligations under these Terms of Use for Services will immediately become due and payable; and (iii) within thirty (30) days of such termination of your Commercial Agreement, each party will return all Confidential Information of the other party in its possession and will not make or retain any copies of such Confidential Information except as required to comply with any applicable legal or accounting record keeping requirement.

9.5 Survival. The following provisions will survive any expiration or termination of your Commercial Agreement: section 6.1 and any other provision that by their nature are intended to survive termination of your Commercial Agreement. Any sums owed by you to us under these Terms of Use shall become immediately due and payable on the expiration or termination of your Commercial Agreement.

  1. MISCELLANEOUS 10.1 Independent Contractor. Our relationship under these Terms of Use is that of independent contractors and not partners, joint ventures, or co- owners as participants. Neither party has authority to contract for or bind the other.

10.2 Changes to the Services. We reserve the right to modify the Mobile Ticketing Platform and Services at any time as it deems necessary to comply with applicable laws and regulations or business needs, provided that such modification shall not thereby substantially degrade the functionality of the Payment Platform or Services.

10.3 Assignment. You consent to us assigning our rights under these Terms of Use at any time to (i) any person pursuant to a merger, consolidation or sale of any substantial portion of our business to which this these Terms of Use relate. You may not assign your rights under these Terms of Use without our prior written consent.

10.4 Governing Law and Forum. These Terms of Use (and any non-contractual obligations arising out of or in connection with the same) shall be governed by and interpreted in accordance with the laws of England and the courts of England shall have exclusive jurisdiction to settle any dispute or claims which may arise in connection with these Terms of Use and/or the Services provided hereunder (including in relation to any non-contractual obligations).

10.5 Advertising. We may include your name, logo and contact information in directories of our service subscribers and other general promotional materials for the purpose of promoting the use of the Mobile Ticketing Platform and Services generally. Neither party shall issue a press release relating to their business relationship without the written consent of the other party. Neither party may use the trademark or trade name of the other party without the written consent of such party.

10.6 Entire Agreement and Waiver. These Terms of Use constitute the entire agreement between you and us with respect to the subject matter hereof. All prior agreements, representations, and statements with respect to such subject matter are superseded. Any failure of either party to exercise or enforce its rights under these Terms of Use shall not act as a waiver of subsequent breaches.

10.7 Severability. The provisions of these Terms of Use are severable and the invalidity or unenforceability of any provision herein shall not affect the validity or enforceability of any other part of these Terms of Use.

10.8 Non-Solicitation. During the term of your Commercial Agreement and for a period of one (1) year thereafter, you shall not solicit or hire the services of any employee or subcontractor of us, without our prior written consent.

10.9 Amendments. We reserve the right to amend these Terms of Use by giving you no less than 2 months’ notice and sending you revised terms and conditions by post or e mail or other electronic means. Such amendments will become effective on the date specified in the notice and unless otherwise agreed by us in writing, an amendment will not affect any legal rights or obligations which may have already arisen prior to the date specified in the notice.

10.10 Force Majeure. In the event that either party hereto shall be delayed or hindered or prevented from the performance of any act required by reason of strikes, lock-outs, labour troubles, inability to procure materials or services, failure of power, riots, insurrection, war, mud-slide, fire, earthquake, tsunami, or other similar reasons of a like nature not the fault of the party delayed in performing work or doing acts required under these Terms of Use, such party shall immediately provide notice to the other party of such delay, and performance of such act shall excused for the period of the delay and the period for the performance of any such act shall be extended for a period equivalent to the period of such delay.

10.11 Third Party Rights. Nothing in these Terms of Use confers or is intended to confer a benefit enforceable by a person who is not a party to it and no term of this Agreement is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to these Terms of Use. Without prejudice to the generality of the foregoing you (and not any End Customer) will be the recipient of the Services including without limitation the Mobile TIcket Platform and Web & Mobile Bus Operator License.

10.12 Notices and Communications. Any notice required to be given under these Terms of Use shall be treated as having been served on delivery if by hand, 48 hours after posting (disregarding days which are not Business Days) and on completion of transmission if sent by or e mail or other electronic means. All communications in relation to these Terms of Use and the services contemplated hereunder, whether verbally or in writing, must be in the English language. All communications may be made by any reasonable means, including but not limited to, telephone, letter, electronic mail or other electronic means. We reserve the right to request that you confirm in writing any verbal communications that you may give us.

10.13 Complaints. If you feel that we have not met your expectations in the delivery of our services or if you think we have made a mistake, please let us know. We have internal procedures for handling complaints fairly and promptly.


The following provisions will apply to the Account Services and the Payment Services

  1. Rights and obligations. These Terms of Use set out important rights and obligations when you open an Account and ask us to provide our Services.
  2. Account Status. We provide you with software and a service to process your online credit and debit card payments for mobile ticketing. We pay you for your transactions (minus our fees and processor charges), at the schedule outlined within your commercial agreement. You are responsible for refunds, returns, and liable for customer disputes (chargebacks). Our Service helps you accept and process credit card, debit card and other types of card payments (collectively “cards” or “Cards”, each a “card” or “Card”) from your customers (each, a “customer” or a “Cardholder”) in exchange for your products and services. We do not assume any liability for the products or services purchased using our Service. In providing our Service, we will be acting as a technical service provider to the payment service provider and the Designated Bank, which will be providing payment services under this Agreement.

We reserve the right in our sole discretion to carry out all and any necessary money laundering, terrorism financing, fraud or other illegal activity checks before processing any upload, payment or withdrawal transaction.

  1. Opening an Account. In order to use Payment Services you must first open an Account with us. By opening an Account with us, you are also confirming that you (i) have regular access to the internet and email and (ii) are able to store information sent to you by email and other electronic means in a Durable Medium by printing out or otherwise retaining for future reference all electronic communications sent and information made available to you by us (via the Portal or by email or telephone). It is for you to ensure that your contact details are up to date and that you are able to access any such communications and information at all times.

When you register, we will collect basic information including your name, business name, location, email address, business identification number and phone number. If you have not already done so, you will also be required to provide an email address and password to access Rise Digital Media (your “Rise Digital Media account credentials”).

  1. Maintaining an Account. You must ensure that the information recorded on your Account is always complete, accurate and up to date and we shall not be liable for any loss arising out of your failure to do so. You must take all reasonable steps to keep your personalised security features of your Rise Digital Media Account (including your password) safe, for example keep them secret and do not share them with anyone, other than appropriately authorised personnel within your business. You must notify us by emailing Rise Digital Media support using the details set out above without undue delay if you discover that any of your personalised security features have been lost or stolen or that someone else has used or attempted to use your Rise Digital Media Account without your authority.

We may contact you via email with information or notices regarding your Account and Payment Services. It is your responsibility to regularly check the proper functionality of your e- mail account or other methods of communication that you have registered with your Account and to retrieve and read messages relating to your Account and Payment Services promptly. We shall not be liable for any loss arising out of your failure to do so.

Payments received and payments sent are displayed in your Account Dashbaord and you should check your Account transaction history regularly. You should report any irregularities or clarify any questions you have as soon as possible by contacting Client Support.

  1. Closing your account. You may terminate this Agreement by closing your Rise Digital Media account at any time by following the instructions in your Rise Digital Media account. Subject to the following sentence, we may terminate this Agreement and close your Rise Digital Media account effective upon providing you two months’ prior notice. We may suspend your access to the Service and any funds otherwise pending disbursement to you, or terminate this Agreement immediately upon notice to you, if (i) we determine in our sole discretion that you are ineligible for the Service because of the risk associated with your use of the Payment Services, including without limitation significant credit or fraud risk, or for any other reason; (ii) you do not comply with any of the provisions of this Agreement, or (iii) upon request of a Card Network or a card issuer.
  2. Effects of closing your Account. Upon termination and closing of your Rise Digital Media account, we will immediately discontinue your access to the Service. You agree to complete all pending transactions, immediately remove all logos for Cards, and stop accepting new transactions through the Service. Any funds in our custody will be paid out to you subject to the terms of your Payout Schedule. Termination does not relieve you of your obligations as defined in this Agreement and we may elect to continue to hold any funds deemed necessary pending resolution of any other terms or obligations defined in this Agreement, including but not limited to Chargebacks, Fees, refunds, or other investigations or proceedings. Upon termination you agree: (i) to immediately cease your use of the Service, (ii) to discontinue use of any Rise Digital Media trademarks and to immediately remove any Rise Digital Media references and logos from your Site or other trademarks, (iii) that the licence granted under this Agreement shall end, (iv) that we reserve the right (but have no obligation) to delete all of your information and account data stored on our servers, and (v) we will not be liable to you for compensation, reimbursement, or damages in connection with the deletion of your information or account data. Where you use the Rise Digital Media Services for card processing, at any time within thirty (30) days after terminating your Rise Digital Media Account you may request in writing that we transfer Payment Data associated with your Transaction History that you are entitled to receive to an alternative PCI-DSS Level 1 certified payment processor that you identify to us. We will use commercially reasonable efforts to transfer permitted Payment Data within ten (10) business days from receipt of your written request.


The following provisions will apply to the Mobile Ticketing Platform, the branded Web & Mobile License for Bus Operators and the Back Office Services – Services.

  1. Default & Refusal to Perform. We may at our sole discretion refuse to provide Services with or without giving prior notice to you, upon or at any time after any of the following events:

1.1 you fail to make any payment when due; 1.2 An Insolvency Event occurs or you take step to or suspend payment of your debts; 1.3 you fail in any respect to fully and promptly comply with any obligations owed to us, or if any information supplied by you or any representations made by you are or become materially inaccurate; 1.4 it becomes or may become unlawful for us to maintain or to provide any of the Services or if you or we are requested not to perform by any governmental or regulatory authority whether or not that request is legally binding; or 1.5 we consider it necessary to do so for our own protection including (without limitation) in the following circumstances: (i) protection from fraud; (ii) protection from your default.

If you become aware of the occurrence of any such event or any circumstances that mean that any such event is likely to occur you must notify us immediately.

If any event referred to above takes place, we shall, at our discretion, be entitled to cancel any or all of the Services and charge you with all of the costs, expenses and losses that we may incur (including any action we may take to cover or reduce our exposure). Any excess amount held by us in respect of Services shall be returned to you after deducting all other sums due to us. We shall not be responsible in any way for any delay in payment by us under this schedule 2 caused by you or any other third party.

Definitions "Account" means the Web Portal account you open and maintain with Rise Digital Media to manage customers, tickets, special offers, payments and transaction history;

"Account Services" means payment services provided by Rise Digital Media to you;

"Authorised Person" means any person authorised by you to give us instructions in relation to the Account and/or Payment Services and/or to conclude transactions on your behalf;

"Branded Web & Mobile License for Bus Operators" means the website and mobile app provided via a branded version of our Web & Mobile platform;

"Business Day" means any day other than a Saturday or a Sunday or a public or bank holiday in England;

"Client" means you the person who is contracting with us for the provision of the Services;

"Client Support" means our client support service which is available by calling our help desk at +44 20 3422 9115 during UK office hours to speak with a support representative or by sending an email to;

"Commercial Agreements" means any one or more of the agreements between you and us setting out the commercial terms for the provision of one or more of the Services;

"Confidential Information" means confidential information of the other party concerning the other party’s business, plans, customers, clients, technology, services and products and other information held in confidence by the other party including all information in tangible or intangible form that is marked or designated as confidential or that, under the circumstances of its disclosure, should be considered confidential. Our Confidential Information will include, but not be limited to, the Rise Digital Media Technology, and your Confidential Information will include, but not be limited to End Customer data Information and will not be deemed Confidential Information if such information: (i) is known to the receiving party prior to receipt from the disclosing party directly or indirectly from a source other than one having an obligation of confidentiality to the disclosing party; (ii) becomes known (independently of disclosure by the disclosing party) to the receiving party directly or indirectly from a source other than one having an obligation of confidentiality to the disclosing party; (iii) becomes publicly known or otherwise ceases to be secret or confidential, except through a breach of these Terms of Use by the receiving party; or (iv) is independently developed by the receiving party. The receiving party may disclose Confidential Information pursuant to the requirements of a governmental agency or by operation of law, provided that it gives the disclosing party reasonable prior written notice sufficient to permit the disclosing party to contest such disclosure and it is not itself unlawful to give such notice;

"Data Protection Legislation"means the Data Protection Act 1998 (as amended from time to time);

"Durable Medium" means a medium which allows you to store information in a way accessible for future reference for a period of time adequate for the purposes of the information and which allows the unchanged reproduction of the information stored;

"End Customer" means your customers, who you engage with in connection with the use of our Services;

"Fees" shall mean the charges payable by you to us for Services;

"Group Companies" means in relation to a company those companies which are subsidiaries, holding companies or subsidiaries of any holding company of such company, where the terms "subsidiary" and "holding company" bear the meaning given to them in section 1159 of the Companies Act 2006;

"Insolvency Event" means in relation to you, or any of your Group Companies, affiliates, shareholders

successors and/or assignees: 1 If such person dies, becomes of unsound mind, becomes insolvent or a bankruptcy petition is presented against any such person;

2 Any steps are taken to appoint an administrator, judicial factor or similar officer to any such person or to commence the winding up or dissolution of any such person or to otherwise apply to the court for a moratorium or make a proposal to creditors for a voluntary arrangement or any such person grants a trust deed for creditors or takes any action with a view to the readjustment, rescheduling forgiveness or deferral of any part of any such persons indebtedness or any such person enters into any arrangement, compromise or composition with or assignment for the benefit of its creditors or any class of them (except for the purposes of a solvent reconstruction or amalgamation), or a receiver, receiver and manager, or other controller, administrator or similar officer to be appointed with respect to, or takes control of, the assets or undertakings of any such person;

"Sales Order" means the accepted commercial terms of a transaction (which will incorporate these Terms of Use);

"Services" means the Account Services and/or the Mobile Ticket Platform and/or the branded Web & Mobile License for Bus Operators and/or the Back Office Services;

"RiseDM" means Rise Digital Media Limited, a company incorporated under the laws of England and Wales with registration number 0734616.;

"Website" shall mean the website available at;

"Terms of Use", shall mean these terms and conditions including the schedules and any other terms and conditions referred to herein including the Commercial Agreement(s) and Privacy Policy all as amended from time;

"We", "us", "our" shall mean Rise Digital Media; and

"You", "your" shall mean you the person who is contracting with us for the provision of the Services.

Description of Services

  1. MOBILE TICKET PLATFORM Our Mobile Ticket Platform consists of the following:

1.1 Web & Mobile retailing: Ability to configure a wide range of ticket types, prices and validity periods and publish the ticket products to the website and linked mobile app.

1.2 Customer Management: Ability to review customer transactions, and account details as well as the ability to contact the customer directly through the system via email or SMS

  1. ADDITIONAL SERVICES We will also provide the following additional services:

2.1 Loyalty & Rewards: Ability to provide points based system to reward loyal customers with money off and other perks when they collect points linked to ticket purchases

  1. ONLINE PAYMENT SERVICES Our Online Payment service is linked to both Stripe and Gocardless allowing you to take payments for ticket purchases on credit/debit cards as well as via bank transfer or direct debit mandates.

3.1 Terminal Payments: Our Terminal Payments service is linked to Verifone Ocius for secure chip/pin and contactless card payments.

  1. BRANDED WEB & MOBILE LICENSE Our Branded Web & Mobile license consist of the following:

4.1 Bus Operator Website: A custom designed website that automatically manages service data, bus tracking and realtime information. Provided with a fully functional Content Management System (CMS) to allow bus operators to manage fares information, ticket retailing (linked to the Mobile Ticketing Platform), customer services, news and service updates.

4.2 Bus Operator Mobile App:  A custom designed Mobile App available on both Apple and Android stores. The app is linked to the same content platform as the website and seamlessly provides access to mobile tickets, service data, bus tracking and realtime information.

  1. BACK OFFICE SERVICE We will also provide a back office system for management of a range of additional information:

5.1 Payments Dashboard: Ability to review headline information relating to sales transactions and active customers.

5.2 CRM: Ability to review account details for customers.

5.3 Sales and Bookings: Ability to review sales orders, transaction history, and profit & loss reports.