Supporting growth for an ambitious and dynamic company that is on the up!
Diamond Bus is a rapidly growing company that now operates over three regions; West Midlands, Worcestershire and Warwickshire and the North West. Their rapid expansion needed a scalable, modern solution as a platform for ticket retail and passenger information to fit their service model - just the job for BusHub!
We have worked closely and responsively to assist Diamond and we now provide passenger information for upwards of two hundred services across the three regions alongside a busy and profitable M-ticketing platform. It’s been important to be alongside staff and stakeholders at Diamond every step of the way so that we can fully understand their business and strive to ensure that BusHub works for them in the best possible and most efficient way. Every business is different, and BusHub can be configured to meet the targets and challenges of your bus company.
How does BusHub benefit a large and growing company like Diamond?
BusHub provides a powerful and flexible solution for Diamond’s team. They can create a wide variety of ticket types and monitor their performance through the dashboard while running promo campaigns to get families onto the buses during the school holidays. The customer services team use BusHub as their first port of call for many of the issues that can arise on a day-to-day basis. Urgent service updates? Posts on social media integrate with the homepage of the website and in the app. Planned closures or diversions? Keep your passengers informed on a service by service basis. Need to review a customer's purchase history for M-tickets? It's all there at the click of a mouse to guarantee a responsive team and a satisfied clientele.
We're proud of our sparkling record with Diamond!
“Working with RiseDM has helped us to achieve our online aspirations across a number of Rotala Subsidiaries. Their understanding of the individual requirements of the businesses within the group has enabled us to provide customers with a more interactive solution to service information and m-ticketing.”