BH24 Consulting Limited t/a Festival Buses Terms & Conditions
These Terms and Conditions form the basis of your contract with BH24 Consulting Limited t/a Festival Buses means the company incorporated and registered in England and Wales. Company number: 12934380 Registered Office: 71-75 Shelton Street, London, WC2H 9JQ.
In these Terms and Conditions ‘you’ and ‘your’ are references to the lead customer who is the contracting party on behalf of all persons named on the booking. Subject to our rights set out herein, a contract exists only when we have confirmed your booking by issuing a confirmation of the booking or order and issue a receipt for full payment. The lead customer confirms by making the booking that he/she is authorised as the principal and agent on behalf of all persons named on the booking to agree these Terms and Conditions.
Interpretation
The listed words shall have the following meanings:-
BH24 Consulting Limited t/a Festival Buses means the company incorporated and registered in England and Wales. Company number: 12934380 Registered Office: 71-75 Shelton Street, London, WC2H 9JQ.
“Coach” or “Vehicle” means the coach or other means of transport provided by BH24 Consulting Limited t/a Festival Buses, or a third party on which you are travelling for the purpose of fulfilling the service purchased by the customer.
“Contract” means any agreement for the supply and purchase of the Services provided by us.
“Customer” means any person or company named on any booking, receipt or ticket.
“E ticket” means any “ticket” which is issued electronically.
“Event Owner/Promoter” means the organisation or person(s) whom own and/or manage the special event to which BH24 Consulting Limited t/a Festival Buses is operating transport management services on behalf of or for.
“Force Majeure Event” includes any act, event, non-happening, omission or accident beyond our reasonable control and include in particular (without limitation) the following; Disease (including Covid-19 or any variant)- Riot - Civil Unrest – Fire and/or damage at a scheduled arrival or departure point - War or threat of war – Acts of Vandalism and Terrorism – Strikes, Lock Outs or other industrial action – Stoppage or restraint of labour – compliance with requests, acts, decrees, legislation, regulations or restrictions from the Police, other emergency services, customs or other government officials and security services - extreme weather condition or natural disaster – impossibility of the use of other means of public or private transport - extreme road conditions, including unforeseen traffic delays and accidents causing delays on the service route – vehicle being unavailable to BH24 Consulting Limited t/a Festival Buses – impossibility of the use of public or private telecommunications networks - problems caused by other customers – bankruptcy, insolvency or cessation of trade of any carrier used by us – any circumstances which affect passenger safety.
“Lead customer” or “Lead Passenger” the customer who makes the purchase and in the case of a group booking becomes the main contact.
"Luggage” means any property which the customer wishes to be transported with them either in a vehicle luggage hold or on their person on the vehicle.
“Notice(s)” Should BH24 Consulting Limited t/a Festival Buses have to alter or cancel the ticket and the details of the ticket we will make all reasonable effort to contact the customer with a notice using the customer details as stated during the ticket booking process and/or via the website.
“Service(s)” means the outward and return journeys provided or arranged by BH24 Consulting Limited t/a Festival Buses Coach Limited between two stated locations.
"Special conditions” means any additional conditions relating to a ticket which may be set out by BH24 Consulting Limited t/a Festival Buses at any time and may be applicable to any promotional or concessionary tickets.
“Special event” means any event, such as a music festival or sporting event, that is the destination or pick up point of a service or journey.
“Standard Ticket” means the any Travel Ticket that is purchased with BH24 Consulting Limited t/a Festival Buses.
“Website” means the portal in which tickets are purchased for this event via Rise Digital e-ticketing solutions.
“Third party” “third party carrier” or “operator” a company to which we contract all or part of a journey.
"Ticket” means any Concessionary Ticket, E-Ticket Standard Ticket issued by us or on our behalf.
“Travel Ticket” means any Ticket for transport by any means or by a combination of transport.
"We", "us" “ourselves” and "our" refers to BH24 Consulting Limited t/a Festival Buses, a company registered in England and Wales, with registered number 12934380, and whose registered office is at 71-75 Shelton Street, London WC2H 9JQ.
"You" means the lead passenger who agrees to these Terms and Conditions for the purpose of travelling on or using a service with BH24 Consulting Limited t/a Festival Buses.
Any reference to “writing” or “written” includes faxes and e-mail.
Where the words include(s), including or in particular are used in these Conditions, they are deemed to have the words without limitation following them and where the context permits, the words other and otherwise are illustrative and shall not limit the sense of the words preceding them.
In these Terms and Conditions a reference to the singular shall include the plural and vice versa.
1. General
By purchasing the services advertised and sold by BH24 Consulting Limited t/a Festival Buses you, the Customer, are agreeing to comply with the rules and guidelines published by us or by a third party for the use of the product or service.
BH24 Consulting Limited t/a Festival Buses may, in its absolute discretion, supply any product or service using any third party.
Where we provide Travel Tickets or ticket includes travel, BH24 Consulting Limited t/a Festival Buses Coach will only uses experienced and professional Operators with all relevant licenses and insurances in place. By purchasing the services advertised and sold by BH24 Consulting Limited t/a Festival Buses, you are also agreeing to abide by the terms and conditions of hire as set out by the Operator.
Where the Customer is purchasing a Travel Ticket, which may include a third party journey, such as by ferry, they are agreeing to abide by the terms and conditions relating to that product and as set out by the journey operator.
2. Information given to the customer
BH24 Consulting Limited t/a Festival Buses follows strict rules and procedures to ensure each Customer receives all the correct information and journey details as per the Customer’s order. It is the responsibility of the Customer to check the accuracy of your booking, the ticket and travel dates and times to ensure they are correct. If they are incorrect the Customer must contact BH24
Consulting Limited t/a Festival Buses as soon as possible to ensure they have the correct details for the journey booked. BH24 Consulting Limited t/a Festival Buses can accept no responsibility for any refusal to allow entry or travel if the Customer’s details do not match the journey being provided on the Days of Operation.
If BH24 Consulting Limited t/a Festival Buses need to alter a departure or arrival point or the date and time is changed then we will endeavour to notify all Customers using the contact details provided during the ticket booking process with reasonable notice being given to the Customer.
BH24 Consulting Limited t/a Festival Buses accepts no liability for changing any details of the journey when forced to by events out of its control.
It is the Customer’s responsibility to check that the journey is operating as scheduled from the location, date and time stated on the ticket by checking the ticketing website prior to the Day of Operation.
Not all information relating to the booked journey may be available to Customers at the time of purchase. BH24 Consulting Limited t/a Festival Buses shall guarantee travel relating to the details stated on the booking confirmation and/or ticket, it does not guarantee a seat as some vehicles used have a standing capacity. Any further information, such as exact locations, times etc, if not available at the time of purchase, shall be communicated to the Customer at a later date, with reasonable notice being given to the Customer. BH24 Consulting Limited t/a Festival Buses will use the contact details supplied at the time of purchase and/or place notices on the Website. It is the Customer’s responsibility to ensure they have all their relevant travel details and we can be contacted via the website to confirm these details.
Coaches are not necessarily assigned to a specific group of individuals nor are coaches necessarily assigned to only one pick-up point. We reserve the right to route coaches according to passenger pick up requirements therefore necessitating a possible number of pickups from various departure locations on the journey to and the journey back from the event. No one group should assume they have exclusive use of a coach(s). Specific seats on a specific coach cannot be pre-booked. Seating is based on a first-come, first-served basis.
If there is a problem with your order, BH24 Consulting Limited t/a Festival Buses commits to informing you as soon as possible and may, at its absolute discretion, cancel your order at that point. If this situation occurs, then we will notify all Customers using the contact details provided during the ticket booking process with reasonable notice being given to the Customer.
3. Your Ticket
Your ticket is your confirmation of the details of the service you have purchased from BH24 Consulting Limited t/a Festival Buses, it shows relevant journey details. It acts as confirmation of a contract agreed to by you and us for the provision of a service detailed on the ticket.
Your ticket is the property of BH24 Consulting Limited t/a Festival Buses Coach Limited and shall be returned to us on request.
All Travel Tickets are non-cancellable and non-refundable and any amendments are prohibited.
A ticket may only be used by the person(s) named in it. Any exceptions must have the prior written consent of BH24 Consulting Limited t/a Festival Buses, excluding group tickets.
Your ticket permits you to travel only on the services detailed on it. Any Special Conditions associated with the ticket are subject to notices from BH24 Consulting Limited t/a Festival Buses. Travel at any other time is not guaranteed. BH24 Consulting Limited t/a Festival Buses will allow you to travel on another of its Services if it is operationally viable but it cannot guarantee this.
Your ticket expires and is no longer valid when the booked journey(s) detailed on it are passed.
It is the responsibility of the Customer to take care of their ticket. If a ticket is defaced, damaged or tampered with, or lost, it is not valid for travel. We reserve the right to refuse you to travel or to issue a replacement ticket in such circumstances. We reserve the right to charge an administration fee to replace a ticket. We are not obliged to replace any ticket which is lost, mislaid or stolen and you may be required to purchase a new ticket.
It is the customer’s responsibility to check your ticket for any errors as soon as you receive it. The Customer must report any errors on the ticket to us as soon as possible and no later than 72 hours prior to the booked journey departure time and date. If you do not inform us of any errors within the required time period, then your ticket will be assumed to contain the correct journey details. BH24 Consulting Limited t/a Festival Buses correct any ticket which contains any errors that are deemed to be the fault of BH24 Consulting Limited t/a Festival Buses, if we are informed within the time period.
We reserve the right to refuse travel to any person with a ticket detailing a service which is different from the service on which you are attempting or permitted to travel.
The Customer must retain their ticket with them whenever they travel on a service and produce the ticket for inspection whenever asked by a member of staff. The Customer must have a valid ticket in order to travel and BH24 Consulting Limited t/a Festival Buses have the right to refuse travel if no ticket can be produced when asked. If a Customer does not have a valid ticket then, if seats or space is available, a new valid ticket must be purchased. If you are found to be travelling without a valid ticket you will be deemed to be in breach of these terms and conditions and will be asked to leave the service, we may remove you from the service if you refuse.
If you are in possession of a Concessionary ticket you may be required to produce evidence that you are eligible for that ticket. A request of proof can be made at both the time of purchase and when boarding a service. Any failure to show the required evidence could result in you being required to pay the full fare for the journey.
If we have reason to believe that a ticket has been fraudulently used then we reserve the right to refuse you travel. You will not be entitled to a refund for any ticket confiscated in relation to this clause and we shall have no further obligation or liability to you.
By purchasing these tickets you are agreeing to BH24 Consulting Limited t/a Festival Buses, terms and conditions.
4. Service changes
BH24 Consulting Limited t/a Festival Buses reserves the right to alter, suspend or terminate any Service without notice whether before or after we have sent you a Booking Confirmation and/or a ticket, and to substitute an alternative Service.
If we cancel or alter a Service or journey before it has started, other than due to a Force Majeure
Event, we will have the following liability to customers with valid tickets:
a) Cancelling the booking and enabling the customer to claim a full refund of the fare paid.
b) If any portion of the service has been used, such as the outward portion of a return ticket, then none of the fare will be refunded.
If we cancel or alter a Service on which passengers with valid tickets are already travelling before reaching the booked destination, other than for a Force Majeure Event, we will have the following liability to customers with valid tickets: to ensure the customer reaches their booked destination by making alternative travel arrangements or by providing a replacement vehicle which may not be exactly as advertised.
Other than specifically detailed in these Terms and Conditions, we will not be liable for any loss, damage, liability, or cost suffered by you as a result of any cancellation, withdrawal, delay or alteration of any service by us.
If BH24 Consulting Limited t/a Festival Buses is forced to cancel or alter any Service by reason of a Force Majeure Event then BH24 Consulting Limited t/a Festival Buses will have no liability to refund customers and we will have no further or other liability to you and the ‘fairness’ or otherwise of retaining sums paid for services not supplied under this term shall be offset by the protection available to you against this eventuality, for third party coach or transport or costs incurred by us with your booking.
BH24 Consulting Limited t/a Festival Buses shall not be liable for any failure to perform or delay in performance of any of its obligations by a Force Majeure Event or caused by circumstances beyond their reasonable control, including but not limited to adverse weather conditions, natural disasters, fires, floods, explosions, earthquakes, nuclear disasters, insurrection, riots, acts of terrorism, war, and acts of Government.
BH24 Consulting Limited t/a Festival Buses will not be liable for any failure to fulfil our service as advertised to the customer, which is caused by a Force Majeure Event.
The fulfilment of the delivery of our Service will be deemed to be suspended for the period of any Force Majeure Event and events beyond our control but notwithstanding BH24 Consulting Limited t/a Festival Buses may, without any liability whatsoever, use reasonable endeavours to find a solution to any of the above events by which our obligations under these terms and conditions are affected.
BH24 Consulting Limited t/a Festival Buses reserves the right to cancel any Service where passenger numbers deem it not commercially viable. If BH24 Consulting Limited t/a Festival Buses does withdraw any Service for this reason we will provide Customers with reasonable notice and attempt to offer a suitable alternative Service. All Customers will be offered a full refund in these circumstances.
BH24 Consulting Limited t/a Festival Buses reserves the right to alter your service for any reason at any time. Due to the nature of our business we are subject to road and traffic conditions and laws and regulations for vehicles and drivers. BH24 Consulting Limited t/a Festival Buses will not be liable for any loss or inconvenience suffered as a result of any service alterations. The Customer should ensure they and members of their party have appropriate travel insurance to cover any consequent losses suffered as a result of a delayed or altered journey.
Our liability for cancellations and alterations of services:
Unless detailed in these terms and conditions we shall not be liable for any loss, damage, liability, or cost suffered by you as a result of any cancellation, delay or alteration of any Service by us.
BH24 Consulting Limited t/a Festival Buses has no liability whatsoever to any person who has not purchased or has not any proof of purchase of a valid ticket for a BH24 Consulting Limited t/a Festival Buses Service.
5. Maximum liability to our customers:
Death and Personal Injury: BH24 Consulting Limited t/a Festival Buses do not exclude or limit our liability for death or personal injuries resulting from our negligence, nor where you deal as a consumer exclude your statutory rights. Operators running our services will have their own public liability insurance and as such, are limited to the sums insured on their own policies.
Our maximum liability to our customers for any reasonable and foreseeable loss, damage or liability which you may suffer or incur which results from our failure to deliver the service advertised or our negligence in connection with the delivery of that service or the deliberate or negligent acts or omissions of any of our employees, representatives or sub-contractors, shall be limited to an aggregate of £20 (Twenty Pounds Stering).
6. Event Cancellation
If you are due to travel, or are travelling, with a valid ticket on a BH24 Consulting Limited t/a Festival Buses Service to a ’special event’ - primarily a festival, concert or sporting event, we cannot take responsibility whatsoever as a result of any change/omissions to the event or failure of the event to take place as advertised. Our responsibility is to provide you with the travel service to and/or from the event only. If the event is cancelled at short notice or during the event, all BH24 Consulting Limited t/a Festival Buses, services will run as scheduled unless specifically advertised by BH24 Consulting Limited t/a Festival Buses as operating differently. If, for reasons outside of the control of BH24 Consulting Limited t/a Festival Buses Coach Ltd, coach services are unable to operate, details will be advertised to customers as soon as possible.
7. Third Party Carriers
On some services a section of a journey permitted by your ticket is operated by a Third Party Carrier, other than BH24 Consulting Limited t/a Festival Buses. If this is the case this will be specified at the time of booking and you will be considered to have accepted the third party’s terms and conditions and limitations of liability. Whilst we cannot accept any responsibility for any loss or damage incurred as a result of any act or omission of any such third parties, we will give reasonable assistance in helping to resolve any reasonable dispute.
You accept that BH24 Consulting Limited t/a Festival Buses may at any time arrange for you to be carried for any part of a journey by a third party Carrier. You accept BH24 Consulting Limited t/a Festival Buses has the authority to arrange a contract between you and that carrier and you accept the published terms and conditions of that carrier.
If any part or all of your journey is operated by a third party, and there is no contract in place with you and the third party, then they will be considered a sub-contractor and these terms and conditions shall apply to you.
If there is a contract in place between you and a third party, then we shall have no liability to you if the third party fails to deliver the advertised service and you subsequently make a claim for any loss or damage you suffer as a result. If we do have any liability to you resulting from a contract between you and a third party then the third party shall be considered a sub-contractor and you will be subject to these terms and conditions.
Where a third party is used for all or part of any BH24 Consulting Limited t/a Festival Buses service, you shall owe your obligations under these terms and conditions and any special conditions to that carrier as well as us. The third party carrier shall be entitled, in common with us, to the benefit of any rights, remedies or limitations of liability which we have set out in these terms and conditions and any applicable special conditions.
8. Our liability to these terms and conditions
Our liability for losses incurred as a result of our breaking of this contract is strictly limited to the purchase price of the journey you purchased. If an Event Entry ticket has also been purchased, then BH24 Consulting Limited t/a Festival Buses will not be liable for the Event Entry Ticket price.
This Clause does not include or in any way limit our liability for;
(i) death or personal injury caused by our negligence
(ii) fraud or fraudulent misrepresentation
(iii) any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
BH24 Consulting Limited t/a Festival Buses are not responsible for indirect or consequential losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits or contracts;
(d) loss of anticipated savings; loss of or corruption to data, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
9. Luggage
For safety reasons there are restrictions on what passenger property can be carried as Luggage on our services. You must advise BH24 Consulting Limited t/a Festival Buses in advance of any items which passengers may wish to bring that are outside of the luggage restrictions. The Customer shall be deemed to be aware of any Luggage restrictions which are put in place by BH24 Consulting Limited t/a Festival Buses and which are published on the Website and e-ticket. At all times the Luggage that can be carried shall be at the sole discretion of BH24 Consulting Limited t/a Festival Buses,and the Driver.
The following items are all prohibited from being carried on our services: any weapons, drugs or solvents (other than medicines), live or dead animals, fish or insects, battery powered wheelchairs / disabled scooters, prams, non folding pushchairs, non-folding bicycles, surfboards, or any items which are in our opinion unsafe, or may cause injury or damage to property, or which are considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile or perishable, or items with sharp or protruding edges, or any item over 20kg in weight.
If you are found to have any of these prohibited items in your possession or within your luggage, we reserve the right to refuse you travel and/or remove the items from the coach immediately. If you require confirmation as to whether a particular item may be carried then you should obtain our written confirmation before purchasing your ticket.
BH24 Consulting Limited t/a Festival Buses,will take every reasonable precaution to prevent loss or damage to any item of a Customer’s Luggage. All Luggage carried will be entirely at the Customer's risk and BH24 Consulting Limited t/a Festival Buses,accepts no liability whatsoever for loss or damage to such Luggage howsoever caused whether that be on the coach or at the departure or arrival location. The Customer should ensure they and their party have appropriate travel insurance in place to cover such loss or damage.
You are allowed to take onto a Service one medium sized rucksack or holdall and one small piece of hand luggage. It is your responsibility to ensure that your Luggage is correctly loaded and unloaded.
You are responsible for your Luggage at all times. BH24 Consulting Limited t/a Festival Buses,staff and drivers are available at most areas of departure and arrival and will give reasonable assistance when it is operationally viable and does not break any Health and Safety regulations or Safe Working Procedures.
We reserve the right to refuse to carry any luggage which has not been properly packed or labelled and to inspect all luggage to ensure it meets our requirements.
Only a small item of hand luggage may be stored in the passenger compartment of the vehicle. All other luggage must be stored in the luggage hold.
It is your responsibility to see your Luggage put on and taken off a coach at each location. BH24 Consulting Limited t/a Festival Buses,may assist with your luggage but the luggage remains the responsibility of you at all times.
10. Lost Property
The individual Coach Operators of your service will keep hold of any items left on a vehicle and BH24 Consulting Limited t/a Festival Buses,will use reasonable endeavours to facilitate the return of these lost items.
11. Our liability for lost luggage and property
BH24 Consulting Limited t/a Festival Buses,will examine any left or lost Luggage. If we consider any of the items to be dangerous or unsuitable for storage, we shall be entitled to dispose of those items.
If you lose or damage any luggage during a journey on a BH24 Consulting Limited t/a Festival Buses,service you must notify a member of our staff as soon as possible. You must confirm any loss or damage of your Luggage or property within 48 hours after the end of your journey by contacting BH24 Consulting Limited t/a Festival Buses,using the details on the website. If you do not notify us of any loss or damage to your Luggage or property within the required time period then we will not be liable for that loss or damage.
Your Luggage is carried on our service at your own risk. We will not be liable for any loss or damage to your Luggage. BH24 Consulting Limited t/a Festival Buses,advises all customers to insure their own Luggage and property against any loss or damage.
12 Your Journey and the provision of service
12.1 Departure:
The Customer is responsible for ensuring that they meet any service for which they have a valid ticket for travel at the stated boarding point and for disembarking the Service at the correct booked destination point.
Customers should arrive at the departure location no later than 20 minutes prior to the scheduled departure time as stated on the ticket/booking confirmation. If the Customer arrives after the scheduled departure time BH24 Consulting Limited t/a Festival Buses,may give your seat to another Customer. We shall not be liable to you if you arrive late for a service and you are unable to travel.
The advertised departure times of our Services are only approximate and, although we will use reasonable endeavours to minimise any amendment to this time or to your journey, we will not be liable if any Service arrives or departs later than scheduled.
12.2 Journey Breaks:
This is at the discretion of BH24 Consulting Limited t/a Festival Buses,staff and the Driver of the vehcile takes any breaks during the journey. If a break is included on a journey then it is the responsibility of the Customer to return to the vehicle by the time stated by the driver. It is the Customer’s responsibility to speak to a BH24 Consulting Limited t/a Festival Buses Coach Limited representative or the Driver to ascertain the time by which they must return to the vehicle. We shall not be liable to you if you miss the coach as a result of returning after this time. We will not reimburse any additional costs you may incur as a result of you missing the coach or bus.
You may not board or disembark from a Service except at the stated departure and arrival points on your ticket, except for any journey breaks deemed necessary by a BH24 Consulting Limited t/a Festival Buses, representative or the Driver.
12.3. Passenger conduct and behaviour
The Driver has overall and sole responsibility for the safety of the vehicle at all times. The Driver may eject any passenger from the vehicle at the closest safe location if they believe their behaviour may risk the safety of themselves or other passengers or is in breach of Public Service Vehicle (conduct of drivers, inspectors, conductors and passengers) Regulations 1990. The Driver may refuse to allow a passenger to board the Vehicle or eject them from the Vehicle if in his sole discretion he considers them unfit to travel for whatever reason (for example, being drunk or abusive). The Driver may refuse to continue a journey if in his sole discretion he considers any passenger to be behaving in such a way as may put the safety of other persons and/or the contents of the Vehicle and/or the Vehicle itself at risk.
All Customers shall behave in a reasonable, sensible and lawful manner whilst on the vehicle and always consider the comfort of other passengers. You shall abide by the following conditions:
(i) You shall not be abusive or threatening to any representative of BH24 Consulting Limited t/a Festival Buses,or any other person;
(ii) You shall always follow any instructions given by BH24 Consulting Limited t/a Festival Buses,staff, including the driver, which is given to ensure the safety of all passengers;
(iii) You shall not behave in a manner which may endanger yourself or any person or property or the vehicle, including playing music which is audible to others;
(iv) You shall not distract or stop the Driver or other company representatives in carrying out their duties;
(v) You shall not cause damage or injury to any other persons or property or the vehicle;
(vi) You shall not consume or take any alcoholic drinks or drugs (other than medicines) onto a vehicle;
(vii) You shall not board a service whilst under the influence or alcoholic drink or drugs or smoke on the vehicle;
(viii) You shall not board a vehicle whilst being seriously ill;
(ix) No animal, other than those recognised as working dogs, such as guide dogs, hearing dogs and dogs for epileptics, may be carried on any vehicle without prior written agreement from the company.
(x) We allow hot drinks fitted with safety lids, cold non-alcoholic drinks and cold food onto our service.
(xi) All BH24 Consulting Limited t/a Festival Buses,services are none smoking services. Smoking is strictly forbidden on our services.
If you do not follow the rules & sections noted within, or we believe you are likely to breach any of the rules, then we reserve the right to cancel your booking with no refund and take any necessary measures to ensure the continued safety of our staff, passengers and vehicles.
We will make all reasonable efforts to ensure all passengers follow our behaviour rules. We will not be liable to you for any act or omission by any other person or passenger.
Any young traveller under the age of 14 years must be accompanied by a passenger aged 18 years or over whilst travelling.
13. Safety
BH24 Consulting Limited t/a Festival Buses,takes very seriously all Health and Safety issues relating to each aspect of the provision of transport services. Passengers must listen to instruction and advice from Operational staff and Drivers at all times, which are given out for the safety of everyone involved.
To comply with law, you must wear, where provided, a seatbelt at all times whilst seated. It is the customer’s responsibility to meet this requirement.
BH24 Consulting Limited t/a Festival Buses,may not legally carry more passengers than the maximum seating capacity allows.
14. Insurance
BH24 Consulting Limited t/a Festival Buses, do not retail any travel insurance and there is no travel insurance cover included in the cost of any purchase from BH24 Consulting Limited t/a Festival Buses,on any service. We strongly recommend that you take out comprehensive personal insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel. You may also wish to ensure that your insurance covers all third- party claims, actions, damages and remedies that may be brought against us in respect of your travel. If you elect not to take insurance you agree to indemnify us for any costs that arise which would otherwise have been met had you had taken out such insurance. BH24 Consulting Limited t/a Festival Buses Coach offers “Booking Refund Protection” on most services. If you have purchased this protection please see the link on the BH24 Consulting Limited t/a Festival Buses Coach homepage for TicketPlan. All claims must be made to TicketPlan directly to the TicketPlan helpline on 0844 884 1031.
15. Prices
All BH24 Consulting Limited t/a Festival Buses,prices are subject to variation. BH24 Consulting Limited t/a Festival Buses,reserves the right to change prices at any time. BH24 Consulting Limited t/a Festival Buses,accepts payments in full at the time of booking or, where stated, a deposit. The balance of the Deposit must be cleared by the specified deposit payment deadline for the event. Failure to do so will mean that the order is cancelled with no refund. No other form of payment for the booking of tickets is available to Customers unless agreed in advance in writing with BH24 Consulting Limited t/a Festival Buses Coach Ltd.
16. Refunds
These refund terms and conditions apply to a travel ticket whether sold individually or as part of the same transaction. The travel ticket is subject to BH24 Consulting Limited t/a Festival Buses Coach terms and conditions. Once you have completed the purchase of your ticket you are not permitted to cancel the ticket and we are not liable to refund you for the ticket in any circumstances.
Any deposits required and paid are non-refundable and the balance must be cleared by the specified deposit payment deadline for the event. Failure to do so will mean that the order is cancelled with no refund.
17. Booking Amendments
Once a booking has been made and you have received confirmation, we will need to be notified of any change requests in writing and if we can comply, a charge will apply if the change can be made.
Changes may be made up to 10 days prior to departure, these changes include name changes, a change to departure point or departure time – after this date any changes to your booking will not be possible.
We cannot guarantee that changes will be possible, you must notify us of any changes in writing or by telephone and we will endeavour to make the changes. All amendments will be subject to an administration fee. The following charges apply;
Name change – An amendment fee of £10 per person (If the lead passenger has been amended, the original lead passenger will remain responsible for the booking until all payment is received and details have been changed over).
Departure Points/Time – An amendment fee of £10 per booking plus any increased price of fare (This is dependent on availability at the time of change).
Should an event be cancelled by the event owner/promoter, due to events beyond the control of BH24 Consulting Limited t/a Festival Buses Coach Ltd, BH24 Consulting Limited t/a Festival Buses, shall be liable for any refund of the face value of the ticket as expressly shown in clause 16 of these terms and conditions. In the event of such a cancellation by the event owner/promoter, BH24 Consulting Limited t/a Festival Buses, will use reasonable endeavours to contact purchasers through the details provided at the time of purchase and advise them to return the tickets. The returning of the tickets is solely at the customers’ expense and any applicable refunds for the tickets cannot be issued unless the Event Entry Tickets have been returned and received by BH24 Consulting Limited t/a Festival Buses Coach Ltd.
It is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue. BH24 Consulting Limited t/a Festival Buses, will use reasonable endeavours to inform Customers of any cancellation or alteration to an event, using contact details supplied at the time of purchase. BH24 Consulting Limited t/a Festival Buses, accept no liability if the Customer does not receive details of any alterations or cancellation to the event.
If tickets that are dispatched by BH24 Consulting Limited t/a Festival Buses, using the details supplied at the time of purchase are returned to BH24 Consulting Limited t/a Festival Buses, as "addressee unknown" or are undelivered for any reason beyond the control of BH24 Consulting Limited t/a Festival Buses Coach Ltd, then we will use reasonable endeavours to contact the customer to organise the resending of the tickets – for which an additional charge may be made. BH24 Consulting Limited t/a Festival Buses, reserves the right to cancel the order without refund should delivery be deemed impossible after reasonable endeavours have been made by BH24 Consulting Limited t/a Festival Buses Coach Ltd.
BH24 Consulting Limited t/a Festival Buses, reserves the right to cancel any order which, further to investigation, we deem to possibly be of a fraudulent nature. These checks may include, but are not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a Customer by telephone or email, reference to records to check for other fraudulent activity at an address or following contact from the Event Owner/Promoter, the Police or other government or security agency. BH24 Consulting Limited t/a Festival Buses Coach reserve the right to carry out checks/ and or ask you to provide additional information / statements after your booking to verify purchase. BH24 Consulting Limited t/a Festival Buses Coach reserves the right to cancel bookings, which it reasonably believes to have been made fraudulently.
BH24 Consulting Limited t/a Festival Buses,will only deliver Event Entry Tickets to an address that is registered with the credit/debit card used for the original purchase. 18.15 Any queries regarding the issuing and delivery of tickets for coach travel or the Event Entry Ticket should be directed to BH24 Consulting Limited t/a Festival Buses Coach using the contact details advertised on the website.
19. Complaints
If you wish to make a complaint regarding any aspect of the service provided by BH24 Consulting Limited t/a Festival Buses Coach then do so directly using contact details advertised on the website.
If a complaint is made to a member of our staff on site during a day of operation then they will attempt to resolve the complaint at the time. If this is not possible, Customers will be asked to contact the company directly at a later date. BH24 Consulting Limited t/a Festival Buses,will assess each complaint on an individual case basis and will respond to the Customer within 30 days of receipt of the complaint.
20. General Terms and Conditions
Your ticket and any service we provide to our customers shall be governed by English and Welsh law, and the English and Welsh courts shall have exclusive jurisdiction.
If your ticket is for a service provided entirely within Scotland then this shall be governed by Scottish law, and the Scottish courts shall have exclusive jurisdiction.
Severability: Each provision of these Terms and Conditions shall be separate and severable. If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term or condition will to that extent be severed from the remaining terms and conditions. The remaining provisions of these Terms and Conditions shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision.
If any invalid, unenforceable or unlawful provision would be valid, enforceable or lawful if some part of it were deleted, that provision will apply with whatever modification is necessary to make it valid, enforceable and lawful.
21. Your personal data
BH24 Consulting Limited t/a Festival Buses,may keep a record of your personal data and travel documents. These may be used by us for a number of reasons, including in the administration of your ticket, when purchasing any tickets required from Third Parties for all or segments of the booked journey, exercising any rights under our agreement with you, these Terms and Conditions, any special conditions of your booking and when ensuring we meet all of our legal obligations. We may have to provide data to government agencies or other persons or organisations associated to your travel. We may also need to provide your personal details to our own staff, sub-contractors and Third Parties. Without your consent we will not contact you with direct marketing or pass your personal information to third parties for marketing reasons. By accepting these terms and conditions you consent to allow us to use your personal data for any of the reasons given in this clause in order to allow the operation and management of your booking to run efficiently. Further information on the ways in which BH24 Consulting Limited t/a Festival Buses protects and uses your personal data can be found in our Privacy Policy on the website.
22. Amendments, waivers and modifications
No employee or representative of BH24 Consulting Limited t/a Festival Buses, may alter or modify any clause or provision of these terms and conditions or any specified additional conditions notified and agreed in writing with the customer by the company.
23. Third Party Rights
No person other than you and us shall have the benefit of or be entitled to rely upon or enforce any clause or provision of these terms and conditions or any other term of the contract between you and us and the Contracts (Rights of Third Parties) Act 1999 shall not apply, unless otherwise stated in these terms and conditions.
24. Notices
All Notices given by you to us must be given to BH24 Consulting Limited t/a Festival Buses, using the contact details on the website or in writing to our email address.
We may give notice to you at either the e-mail or postal address you provide to us when making a booking, or by posting a Notice on our website. Notice will be deemed received and properly served immediately when posted on our website, one hour after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.
25. Updates to Terms and Conditions
The above terms and conditions were published and updated on 4th February 2021. We reserve the right and may be duty bound to update and amend these where necessary. Reasonable notice will be given where practical and possible as to any revisions but we recommend anybody bound by these terms and conditions ensures they are aware of any updates by viewing these on a regular basis.
26. Contact Us
If you would like to contact us at BH24 Consulting Limited, then please do so by email at info@bh24.co where will aim to answer your query as soon as possible.