PRIVACY NOTICE – CUSTOMERS AND PASSENGERS
This privacy notice applies to you if you are or were a customer of The Kings Ferry Limited; and/or a passenger on any of the passenger transport services arranged or provided by The Kings Ferry Limited.
This privacy notice explains:
We take your privacy very seriously and are committed to abiding by the Data Protection Law which protect your privacy.
This privacy notice may change from time to time and the most up-to-date version will always be available on this website. It is your responsibility to read this privacy notice and check this website for the current version.
For the purposes of this privacy notice, we shall mean The Kings Ferry Limited, trading as National Express Transport Solutions.
The controller’s representative for the purposes of this privacy notice is the National Express UK Data Protection Officer, who can be contacted using the contact details provided at the end of this notice.
We collect the following types of personal data about you:
🖉 creating an account with us;
🖉 purchasing products and/or services from our websites and/or apps;
🖉 submitting your personal data on our websites and/or apps, for example, via the ‘Contact Us’ page;
🖉 providing your personal data to us when communicating with us in any manner, for example, when you:
🖉 submitting information when registering or using our on-board Wi-Fi or entertainment services;
🖉 making visual and/or audio recordings on the passenger carrying vehicles used to provide our travel services; and
🖉 recording telephone conversations with our customer contact centre representatives.
We use your personal data for the following purposes and describe below the legal basis on which we process your personal data:
• To provide our products and services to you
• To provide you with
information, advice and
guidance about our products and services
• To manage our relationship with you, including to respond to any questions you ask and deal with any complaints you make and, on occasion, to
ascertain whether you wish to be a brand ambassador for us • To develop our strategy and operational processes
• To study how our customers use products and services
provided by us and third
• To manage how we work with other companies that provide services to us and our
• To comply with the laws and regulations that apply to us
• To seek to enforce and
defend our legal rights
• To seek to detect, investigate, prevent and report crime and anti-social behaviour
• To seek to protect and
promote your health & safety and that of our other
customers, staff and third
• Fulfilling our legal duty
• Performance of our contract with you
• Legitimate interest • Consent
• Being efficient about how we fulfil our legal and
contractual duties and
manage our relationship
• Keeping our business records up to date
• Developing and improving our business
• Developing our products and services, and what we charge for them
• Developing relationships with business partners, to enhance our product and
• Preserving our legal
position, seeking to detect and prevent crime and anti social behaviour and
seeking to promote health and safety
• Enabling us to provide safe passenger transport
Where we process your personal data on the basis of your consent, you may withdraw that consent at any time.
We have no legal obligation to collect personal data about you, but we need to collect some personal data in order to provide you with our products and services, collect payment for such products and services and deal with any questions or complaints you have about them.
You have no legal obligation to provide your personal data to us, but we may not be able to provide you with our products and services or deal with your questions or complaints if you do not provide us with your personal data.
We may share your personal data with:
In addition, if you follow a link to any of the websites of advertisers and affiliates on our websites or apps, these third party websites may have their own privacy notices or policies. We do not accept any responsibility or liability for these notices or policies or the third parties’ handling of your personal data. Please check the relevant third party’s privacy notice before you submit any personal data to them.
There may be occasions where it is necessary for us to transfer your personal data to a country outside of the European Economic Area (“EEA”). It is possible that the country concerned may not be deemed to provide a similar level of protection for individuals’ rights in relation to their personal data as in the EEA.
Where we transfer your personal data to other National Express Group companies and/or third parties who process your personal data on our behalf in countries outside the EEA that are not deemed to provide a similar level of protection for individuals’ rights in relation to their personal data as in the EEA, we have entered into appropriate contracts with those National Express Group companies and/or third parties based on the standard contractual clauses approved by the European Commission, a copy of which can be found here: here
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting or reporting requirements in respect of our relationship with you.
Where we process your personal data to fulfil:
Where we process your personal data based on:
We may also retain your personal data for longer if we cannot delete it for legal, regulatory or technical reasons.
You have a number of rights under the Data Protection Law in relation to your personal data. These include the right, subject to exceptions, to:
You also have the right in some circumstances to receive a copy of your personal data in a portable format. This right is limited to personal data you have provided to us and is processed on the basis of your contract with us and/or your consent. It does not cover personal data that we process on other grounds.
If you wish to exercise any of these rights and/or request a portable copy of the data that you have provided and is processed on these bases, please contact the National Express UK Data Protection Officer.
If you have any questions or complaints about how we process your personal data, or otherwise about the matters set out in this privacy notice, please contact the National Express UK Data Protection Officer at:
You also have the right to complain at any time to the UK Information Commissioner's Office about how we use your personal data and can contact them on their helpline: 0303 123 1113 or website at https://ico.org.uk/