HotelHoppa

HotelHoppa

How can we ensure the best experience for passengers on Heathrow's HotelHoppa service?

HotelHoppa has chosen BusHub to provide a complete digital media solution at London's Heathrow. We run kiosks for retailing tickets out of seventeen hotels in and around the airport, selling thousands of tickets a week to holidaymakers and business travellers from all over the world. Our state-of-the-art 4G kiosk solution enables contactless payments and paper ticket issuance powered by the BusHub dashboard. The Verifone payment device also accepts Apple and Android pay to add greater convenience as more and more consumers turn to this method of payment.

Keeping the operation running - all day, every day

The Hoppa team have control and visibility of each kiosk's performance through BusHub. They are kept up-to-date through our reporting and alerts system. System down? We'll know within minutes if a kiosk needs attention. Many issues can be dealt with remotely so that we can get things back on track fast. Printer paper running low? The team receive automated alerts so that they can respond quickly. We’ve thought of everything to keep the system going.

Extra convenience for the frequent traveller

Travellers can also purchase M-tickets through the HotelHoppa app and access real-time information via web and app to plan their journey to the Terminal. Hotel staff make good use of these features to advise guests as they begin or end their holiday. This is a truly multi-platform, multi-party success story that keeps growing!

Heathrow is a 24/7 operation, and BusHub is up to the job.

Client